Welcome To Bright Homes Customer Service
A representative from our Customer Service Department will contact you to set up an appointment to address your request.
If you consider this a life-and-death emergency, please call 911.
Emergencies concerning electricity, gas or water should be addressed through your local utility company.
Please refer to your Homeowner Binder for the contact information for the vendors of your home.
After-hours and weekend requests will be reviewed on the next business day.
If you need immediate assistance, please call Customer Service at
209.526.8242.
FAQs
Straight answers to common questions
Your Bright Homes home is made up of many systems that require care, maintenance and occasionally repair to keep all elements running smoothly. You may find that you have questions on how to best maintain, clean and protect the equipment and materials in your home. Please check our list of Frequently Asked Questions to see if we’ve answered your question here. If not, please contact our Customer Service Department and we’ll be happy to assist.
Troubleshooting Guidelines
Important procedures for your protection
Seasonal Maintenance Tips
Seasonal maintenance schedule
Responsibility 1: Homeowner
Frequency 2: 2 times/year (Spring & Fall)
Responsibility 1: Homeowner/Service
Frequency 2: 1 time/quarter
Responsibility 1: Homeowner
Frequency 2: 2 times/year (Spring & Fall)
Responsibility 1: Homeowner
Frequency 2: 1 time/year (Fall)
Responsibility 1: Homeowner
Frequency 2: 1 time/quarter
Responsibility 1: Service
Frequency 2: 1 time/year
Responsibility 1: Homeowner
Homeowner/Service Frequency 2: 2 times/year (Spring & Fall)
Responsibility 1: Homeowner/Service
Frequency 2: 2 times/year (mid-Summer & mid-Winter)
Responsibility 1: Service
Frequency 2: 1 time/2 years
Responsibility 1: Service
Frequency 2: 1 time/year
Responsibility 1: Homeowner/Service
Frequency 2: 1 time/quarter
Responsibility 1: Homeowner/Service
Frequency 2: Monthly & more often with storms
Responsibility 1: Homeowner
Frequency 2: 1 time/year
Responsibility 1: Homeowner/Service
Frequency 2: Monthly
Responsibility 1: Homeowner
Frequency 2: 1 time/quarter
Responsibility 1: Homeowner
Frequency 2: 2 times/year or more frequently if needed
Responsibility 1: Homeowner/Service
Frequency 2: 1 time/year
Responsibility 1: Homeowner
Frequency 2: Monthly
Responsibility 1: Homeowner/Service
Frequency 2: Weekly
Responsibility 1: Homeowner
Frequency 2: 1 time/quarter & 1 time/year
Responsibility 1: Homeowner
Frequency 2: Monthly
Responsibility 1: Homeowner/Service
Frequency 2: Monthly
Responsibility 1: Homeowner
Frequency 2: 1 time/year (late Fall)
Responsibility 1: Service
Frequency 2: 1 time/30-60 days, Minimum 2 times/yr
Responsibility 1: Homeowner
Frequency 2: 2 times/year (Spring & Fall)
Responsibility 1: Homeowner
Frequency 2: At least quarterly – adjust for seasonal and climate changes
Responsibility 1: Homeowner/Service
Frequency 2: Weekly
Responsibility 1: Homeowner
Frequency 2: 1 time/year
Responsibility 1: Homeowner/Service
Frequency 2: Quarterly
Responsibility 1: Homeowner
Frequency 2: 1 time/year
Responsibility 1: Homeowner
Frequency 2: Monthly
Responsibility 1: Homeowner
Frequency 2: Monthly
Responsibility 1: Homeowner
Frequency 2: 1 time/year
Responsibility 1: Homeowner
Frequency 2: 2 times/year at daylight saving time changes
Responsibility 1: Homeowner
Frequency 2: 2 times/year (Spring & Fall)
Responsibility 1: Homeowner
Frequency 2: 1 time/year
Responsibility 1: Homeowner
Frequency 2: 1 time/year
Responsibility 1: Homeowner
Frequency 2: 2 times/year (Spring & Fall)
Responsibility 1: Homeowner
Frequency 2: Quarterly
Responsibility 1: Homeowner
Frequency 2: 2 times/year (Spring & Fall)
Responsibility 1: Homeowner
Frequency 2: 2 times/year
Responsibility 1: Homeowner
Frequency 2: Quarterly
Responsibility 1: Homeowner
Frequency 2: Monthly